Frequently asked questions

Do I have to enter the long token code?
Yes, it does. The token consists of a long code and an alias, for the application to work, you must enter this long number and NOT the alias. I know it's a bit cumbersome, but it's the only way to get the application validated. Remember that you are giving access to your home and a complex password ensures that it is not easily copied. If you have noticed, at no point is the full token key visible in the application, making it impossible to copy, as opposed to using a simple alias. Translated with (free version)

Widget does not work
If you get errors such as: config table not found, languages table etc., it is very important that before adding the widget to the clock, you configure and test the widget with the main application. The Widget is a resident program, if it is installed before the application has been configured, it will not be able to access the data. To solve this problem, try the following options:

Does the application open the door or just unlock it?
Whether the door opens or only unlocks depends on how you have configured the device. This configuration can be done with the Nuki application from the mobile phone. In my case, the door unlocks for 3 seconds and, if I don't push to open it, it stays closed but unlocked. Be careful with one thing, when you open the door, when you have the unlock option activated, an air current can open the door, so be careful with this. In my case, I have solved this by putting a lock with magnets between the frame and the door, so that it is necessary to apply a little force to open it. Translated with (free version)

I cannot find the app in the Galaxy Store.
In this regard, I made the enquiry to Samsung about the Cyprus case and this was the reply: -Regarding your query, we would like to inform you that "Cyprus" is on the list of Global Free countries. Please note that free apps can only be sold in the relevant 'Global Free' country.